Nadoswap questions and answers
What is Nadoswap?
Nadoswap helps you compare crypto exchangers by rate, documented terms and trust signals. We analyze refund, KYC and AML terms, take into account open disputes on external platforms, and calculate TrustScore. The exchange itself takes place on the chosen exchanger's website.
How is an aggregator different from a regular exchanger?
An aggregator does not hold funds and does not perform the exchange itself — it shows offers from partner exchangers and redirects you to their website.
Does TrustScore guarantee a successful exchange?
No. TrustScore shows a score under the Nadoswap methodology, but it does not guarantee the outcome of a specific deal. Before sending funds, review the exchanger's terms, KYC requirements, refund procedure and information on open disputes.
How do you vet exchangers?
We read exchange rules, refund terms and AML/KYC policies. We cross-check provisions across different documents and show the quotes our conclusions are based on. Information on open disputes comes from external platforms. You can read more about the scoring in the TrustScore methodology.
What does "Refunds: X of 6" mean?
It is the number of typical situations for which the exchanger's documents contain a firm written promise to refund. Cases left to the exchanger's discretion are not included. The figure does not reflect the number of refunds actually made.
Do you charge a fee for using the aggregator?
No, we don’t charge any fee. A fee may only be charged by the exchanger you choose.
What determines the order of exchangers in the listing?
The listing takes into account the rate and TrustScore. The best rate does not guarantee the top spot. Listing positions are not for sale.
Which countries, currencies and payment methods are supported?
Select what you want to send and receive on the main page. The listing shows the available exchanger offers. Availability of a specific direction depends on the exchanger's terms.
Is verification (KYC) required?
Nadoswap does not perform KYC for exchanges. The chosen exchanger may require identity verification. In the card we show what its documents say about this. "KYC based on risk" means documents may be requested in certain circumstances, not that verification is ruled out.
What are the limits and minimum amounts?
The minimum and maximum amounts are set by the exchanger. Before sending funds, check the limits of the chosen offer on its website.
Do you have a mobile app?
You can use Nadoswap in a mobile browser. There is no separate mobile app yet.
What if an exchanger “disappears” or delays a payout?
Click “Write a review” in the exchanger card. We’ll notify the exchanger, start an SLA timer and escalate if it is breached. This directly affects its rating and visibility.
Why can the rate on the exchanger’s website differ from the one in the aggregator?
The rate may change between viewing an offer and creating an order. Data update delays are also possible. Before sending funds, check the final amount, fees and rate-lock terms on the exchanger's website.
I run an exchange service. How can I add it?
Leave a request in the «Partners» section. You can contact us there about connecting your exchanger to Nadoswap. A listing position or a TrustScore cannot be bought.