The Grail

It depends on this exchanger's own policy and the transaction amount. See the "KYC / AML" group in the "Trust signals, detailed" section on this page for the exact rules — including what happens if you decline KYC.

Check the TrustScore above — it isn't a gut-feel rating, it's a sum of specific, checkable signals: reviews, refund terms, KYC/AML, disputes, and exchange speed. The "Trust overview" block shows exactly which of those the exchanger scored on and which it didn't.

Refund terms (when you get your money back and when you don't) are collected in the "Refunds" group of the "Trust signals, detailed" section, with a link to the exchanger's own source document.

First, contact the exchanger's support directly and keep the correspondence. If there's no response for a while, check the "Disputes and refusals" group in Trust signals — it shows how this exchanger typically handles disputed cases, which helps you decide whether to keep waiting or escalate.

Open and resolved disputes are listed in the "Disputes and refusals" group of the "Trust signals, detailed" section, including the share of disputes resolved in the user's favor.